At Robert Welch we treat our customers’ safety with the utmost care and take our social responsibility very seriously and we will do everything possible to ensure that our bladed items are delivered to the correct recipient. Changes to UK law mean that all knives, including cutlery knives, have now become 18+ Age Restricted Items. As part of this commitment, we will perform a check on all Age Restricted sales and deliveries of a bladed item using Agechecked. The Age Verification process is automatic and in the background, you won’t even know it is happening
How Does It Work?
We utilise Agechecked.com's specialised software to verify your age. Simply complete your order on our website as usual, following the prompts and submitting your order information. As part of the order process, some automatic checks will be carried out. It’s that easy.
What If I Don't Pass?
If a check cannot be performed automatically, your order information will be sent to a member of our Customer Care Team, who will contact you to send a manual Agechecked link so that you can complete the procedure using their portal and release your order. These links will be provided to you via email, so don't be alarmed if you receive correspondence from us.
Is My Data Safe?
We at Robert Welch and Agechecked understand the importance of data protection, which is why they ensure all your identity is kept anonymous via their tokenised solution based on the British Standard code of practise PAS:1296. No personal data is kept on their system. As soon as your age or identity is confirmed, they will wipe the information.
Will it affect my delivery?
Any order will not be shipped until the age checking process is complete. We also have an age check delivery policy for an extra level of security. DPD will only hand over the parcel to someone who can provide valid photo ID at the door. The driver will ask to see ID before completing the delivery. If ID cannot be shown, the driver won’t be able to complete the delivery, and a re-delivery will be arranged. DPD will also send a text message ahead of time to remind you that ID will be required at the door.
Please contact our Customer Care Team at ageverification@robertwelch.com if you have any additional questions about the Agechecked process. We’re more than happy to help walk you through it.
How Does It Work?
We utilise Agechecked.com's specialised software to verify your age. Simply complete your order on our website as usual, following the prompts and submitting your order information. As part of the order process, some automatic checks will be carried out. It’s that easy.
What If I Don't Pass?
If a check cannot be performed automatically, your order information will be sent to a member of our Customer Care Team, who will contact you to send a manual Agechecked link so that you can complete the procedure using their portal and release your order. These links will be provided to you via email, so don't be alarmed if you receive correspondence from us.
Is My Data Safe?
We at Robert Welch and Agechecked understand the importance of data protection, which is why they ensure all your identity is kept anonymous via their tokenised solution based on the British Standard code of practise PAS:1296. No personal data is kept on their system. As soon as your age or identity is confirmed, they will wipe the information.
Will it affect my delivery?
Any order will not be shipped until the age checking process is complete. We also have an age check delivery policy for an extra level of security. DPD will only hand over the parcel to someone who can provide valid photo ID at the door. The driver will ask to see ID before completing the delivery. If ID cannot be shown, the driver won’t be able to complete the delivery, and a re-delivery will be arranged. DPD will also send a text message ahead of time to remind you that ID will be required at the door.
Please contact our Customer Care Team at ageverification@robertwelch.com if you have any additional questions about the Agechecked process. We’re more than happy to help walk you through it.